How to get the most out of your welcome email with

One small step for integration, one giant leap for outreach

Sometimes, making a small change can make a big impact for your hotel. Take your welcome email—what can be a great personal touch for your guest, can also help you, the hotelier! In fact, welcome emails typically generate four times the total open rates and five times the click rates compared to other bulk promotions. This drives home that fact that it’s a great opportunity to do even more.

Enter the image URL from, which doubles as a tracking pixel. implements this strategy for our clients through our advocacy platform.

Why you should do it

The image URL or tracking pixel provides the ability to continue marketing to your guests with, regardless of the channel that they originally booked. This enhances the conversations from your hotel, and builds strong brand connections with your guests.

Since this is coming from your hotel’s existing welcome email, the recipients include those who booked through a call center, mobile device, in-house, or travel agency. Here is where the pixel really stands out—with the ability to continue marketing to those guests before and after their stay, you can continue the conversation with your guests even when they’ve packed and gone home.

Caribe Royale Welcome Email

How to set up your image URL

Within your welcome email, simply insert an image URL into your existing email template. This URL acts as a tracking pixel that provides the ability to enhance campaign outreach. Any guest that receives the email will now receive pre- and post-arrival touch points through the platform.

Because the pixel is an image URL, if you have Photo Advocacy enabled, you also have the ability to display a graphic relevant to their upcoming stay. This would include an invitation to let the guest know about the photo competition.

In this case, when the URL displays the graphic to announce the photo contest, it excites the guest by letting them know about their eligibility to participate—and knowing is half the battle. Following their stay, another email is sent to all of those guests that were tracked through the engine, as well as through the image URL, inviting them to interact and share their positive experiences to their friends and family across their social networks.

For hoteliers utilizing Photo Advocacy, guests participate further through periodic emails that rekindle their favorite moment, again and again. These interactions continue the relationship not only between the hotel and the guest, but also the guest’s friends and family, well after check-out.

So now, thanks to one tiny URL, the hotel has the opportunity to reach out to more guests, even if they’ve booked from other sources. This allows hoteliers to nurture these guests, and their networks, down the path to future direct bookings,

Bonus: Some providers include these email services and technologies within their subscription. Make sure you’re taking advantage of this service!

Published by

Michael Mathews

Account Manager for Hospitality industry veteran with experience in revenue and reservations management and front-office operations. Shooting and editing on the side as the founder of Michael Mathews Photography.

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