Tucked among tropical foliage, and in the company of buzzing scooters and free-range chickens, eight boutique properties scatter the eclectic neighborhoods of Key West. The inns, B&B’s and small hotels are each unique except for a theme of pastel hues and a proximity to Ernest Hemingway’s favorite watering holes.
Yet each was looking for a way to attract more travelers within the country’s southernmost vacation outpost.
At the time, their parent company, Riley Hotel Group, ran all eight as a collection, but marketed the properties individually. And one big opportunity stood out: collaboration.
A platform to work together
When Riley switched on the Flip.to platform, our teams worked closely to not only reach and inspire a bigger audience, but also to build an overall plan to help all eight hotels collaborate.
In those conversations, Flip.to Account Manager, Joseph Meuse, also recognized the need to speak to travelers with a unified voice and to build awareness of the other hotels in the family. That suggestion garnered more fuel to continue evolving The Key West Collection by Riley, a plan that grouped the boutiques together in strategy, marketing and content, and would introduce the sister properties to travelers who previously knew no affiliation.
Riley the Rooster debuted as the hero of the new logo, and excitement built for the official kickoff of the platform.
A launch and a pandemic
Just when the new brand started to take off, the bottom fell out of the market as the pandemic swept the nation and grounded travel. While excitement deflated quickly, the groundwork from the collaboration proved to be timely.
The eight properties in the Key West Collection are now working together on a single Flip.to platform to inspire an audience of travelers, and rebuild their marketing funnel while the island is shuttered.
Their audiences, once compartmentalized, are learning about the group in a more authentic way. They’re also growing a team of storytellers who are actively introducing their friends and families to the entire collection. That sets up the properties to be in a great position when the time is right.
The impact of collaboration
The introductions are adding up at a brisk pace. That’s no small feat considering the collection only counts a total of 105 rooms.
Their marketing team is adding great value at the moment, which is bringing The Key West Collection by Riley more than 3,600 dreamers that they can speak to until the Hemingway daiquiris are flowing again.
An extension of your marketing team
Flip.to and Joseph proved to be an extension of The Riley Group team, and a partner willing to join in thinking big to overcome its challenges. Neither could have foreseen the biggest challenge to date, but those initial conversations show getting the fundamentals right is the best way to weather any storm.