Stories, ideas and resources for the hotel industry. Updates on building brands, direct bookings, revenue management, social media, hotel advocacy, and more from Flip.to.
We’ve made our rounds on everything from revenue management to marketing and beyond. After picking up a few things along the way, we’re happy to share them with you.
Join hosts Stuart Butler and Richard Dunbar as we talk relationship-building, infusing real hospitality into your marketing, and inspiring every traveler’s journey to your property in four webisodes.
We’ll share these thought-starters straight to your inbox, once weekly. What’s that look like?
Webisode 1: Fueling great storytelling
Set your marketing apart by providing real value to your audience. We’ll share how this mindset nurtures long-term relationships with your travelers that keeps them coming back.
Webisode 2: Fundamentals first
Tune into the importance of infusing the same hospitality you show on property into to your marketing strategy, nailing the basics and growing from there.
Webisode 3: Getting better every day
How to level up your marketing by caring for your brand and your guests.
Webisode 4: Nurture lasting relationships
In our final webisode, we talk strategies to create memorable experiences that keep your guests coming back again and again.
At Flip.to and Fuel, we work hard to help travel brands around the world level up their marketing. Tune in below, and join us in the conversation—as we tackle challenges in travel together.
Flip.to lets guests share their Hard Rock experience worldwide, debuting the property to a massive audience by opening up an entirely new marketing channel. The platform closes the loop on these conversations sparked, delivering authentic, personal conversations to inspire & win over new travelers for the hotel.
For Hard Rock Hotel Daytona Beach, that’s made a measurable impact for their business, earning nearly 100,000 in monthly reach, and tens of thousands of dollars in direct revenue so far.
IN THE SPOTLIGHT: NEWLY OPENED HARD ROCK TAPS FLIP.TO
Beyond the hotel’s extensive renovation, raising awareness and attracting travelers for this new Hard Rock experience was a critical piece of a successful launch. That charge was lead by industry-leader and years-long user of Flip.to, Susan Keaveney, Hard Rock Hotel Daytona Beach’s inaugural Director of Marketing.
Keaveney joined her post in October of 2017—just six short months prior to the hotel’s opening. She quickly aimed to drive demand for the newly minted property that was soon to be at the top of its market.
Knowing the proven results of the platform and its ability to net immediate impact, Keaveney saw Flip.to as the a perfect fit to start inspiring travelers. With this in mind, Keaveney launched the platform in April of 2018 to start powering growth for their property and top her goals.
“As a new concept to the area, we were on a strict timeline and budget to increase the visibility for this unique Hard Rock experience with the right travelers—everyone from families seeking one-of-a-kind vacations, to those dialing-it-up at one of our events. This meant promoting the authentic spirit that defines the brand to a wide audience that was still highly targeted.
Switching on Flip.to helped tackle this goal by letting travelers share their Hard Rock experience to family & friends globally. This made for an incredibly receptive audience excited to hear about our property, and we saw impact from the first traveler who shared. With the platform we’re easily translating these efforts into business impact, tracking success at every stage down the funnel down to travelers earned.”
With Flip.to, Hard Rock Hotel Daytona Beach are reaching a new audience of nearly one hundred thousand organically each and every month, totaling more than 860,000 in reach, so far.
This drove more than 52,000 unique site visits and 5,000+ opted-in, warm leads for travelers interested in a trip to the Hard Rock in just the first 9 months, a remarkable 2.7X better than the industry benchmark for paid search, and a testament to the receptive warmth of the audience and quality demographic.
Add to that tens of thousands of dollars in directly booked room revenue, and the platform has made a lasting impression for Hard Rock Hotel Daytona Beach.
Performance compared to the travel industry paid search benchmarks.
HARD ROCK STILL SHINES ON THE PLATFORM
With 9 months on the platform, Keaveney and the Hard Rock Hotel team are looking ahead to even more growth on the platform. Together with Flip.to they’re crafting rich experiences to put the newest member of the Hard Rock International brand at the center of every traveler’s journey.
Flip.to President, Ed St. Onge, who’s worked with Keaveney spanning her many roles as a veteran in travel, had this to add:
“Hard Rock Hotel Daytona Beach provides experiences guests won’t soon forget, and are excited to share on. Flip.to has been key in tapping into what’s well known as an influential factor in choosing travel: recommendations from friends & family. And the impact of the platform extends even far beyond that, with quality that’s simply unmatched.
It’s shown time and again to drive the warmest traffic with higher conversion. And beyond reach, these audiences are being nurtured down to a buying decision, helping the hotel build long-term traveler relationships that net out better in every way.”
“I was an early adopter of the Flip.to platform, and now have been a customer spanning it’s growth at multiple properties I’ve marketed. As the landscape evolved, so too has the platform, bringing solves to the table that truly set out to make travel better for everyone, business and traveler included.
Flip.to will continue to be a part of my marketing strategy and an extension of my team at the Hard Rock Hotel Daytona Beach.”
Embodying the essence of the Hard Rock brand—a kinetic spirit that’s ageless and electric—panoramic ocean views and legendary amenities are what awaits travelers to the Hard Rock Hotel Daytona Beach. To see the authentic experiences being shared firsthand, visit https://hardrockhotels.stories.travel/gallery, or reserve your stay today at https://www.hardrockhotels.com/daytona-beach.
To get started with Flip.to for hotels, the advocacy platform for that reaches, converts and inspires and entirely new global audience every day, take a tour, or see other hotels shining on the platform, here: https://www.flip.to/customers/hotels.
About Hard Rock Hotel Daytona Beach
Hard Rock Hotel Daytona Beach brings the global brand’s iconic vibe and energetic beat to a wide stretch of the world-famous Atlantic shoreline. The 200-room beachfront property features renowned, brand-exclusive offerings and amenities, including The Sound of Your Stay® music program, offering complimentary use of Fender guitars and Crosley record players for in-room jam sessions, as well as a renowned full-service Rock Spa® and Salon, a Rock Shop® and a Body Rock® Fitness Center.
The hotel also includes the signature Sessions restaurant and bar, the open-air Wave Terrace and 20,000 square feet of indoor and outdoor meeting space, including a versatile ballroom terrace. The property’s resort-style beachfront pool features an expansive oceanfront party deck and outdoor pool bar and grill. Located at 918 N. Atlantic Avenue, just 15 minutes from Daytona International Airport, Hard Rock Hotel Daytona Beach is owned by Summit Hospitality Management Group. For more information, visit www.hrhdaytonabeach.com.
About Hard Rock International
With venues in 75 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes in iconic cities including London, New York, San Francisco, Sydney and Dubai. HRI also owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Tampa and Hollywood, FL., both owned and operated by HRI parent entity The Seminole Tribe of Florida, as well as other exciting locations including Atlantic City, Bali, Cancun, Daytona Beach, Ibiza, Orlando, Shenzhen and San Diego. Upcoming new Hard Rock Cafe locations include, Maldives, Manila, Malaga, Georgetown, Fortaleza, Rosario and Chengdu. New Hard Rock Hotel, Casino or Hotel & Casino projects include Berlin, Budapest, Dublin, London, Los Cabos, Madrid, Maldives, New York City, Ottawa, Sacramento, Dalian and Haikou in China. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.
About Flip.to
Flip.to, the advocacy platform for hotels—Reach, inspire and convert an entirely new global audience of travelers every day with Flip.to. Flip.to lets your guests introduce your hotel to the world, combining trust with massive reach and introducing your hotel to travelers just one degree away—warm leads who are the perfect fit. Start building your ever-growing team of advocates who turn meaningful moments into measurable ROI, and instantly see the unmatched impact when you switch on this entirely new channel. http://flip.to
Not only that, but we’re working with properties of all shapes and sizes across the Caribbean, working together to make an impact from the regional level all the way down to the hotel.
To celebrate, we’re sharing some of our favorite storytellers from these outstanding travel brands throughout the islands to show how everyone from a locals to travelers are reaching and growing new audiences, netting incredible results each and every day.
Jamaica Inn — Ocho Rios, Jamaica
Matt joined his fellow travelers to help reach an audience of 55 thousand in just 3 months. These storytellers helped drive impact for Jamaica Inn, converting 3.2x higher than the average paid search campaign, a testament to the receptive warmth of the audience and quality demographic.
Pure Granada — Grenada, Carriacou & Petite Martinique
Destination marketers Pure Granada are winning over new travelers for Grenada, Carriacou & Petite Martinique by switching on advocacy. In just the first 2 months, their storytellers have reached an audience of more than 200 thousand travelers worldwide, driving thousands of site visitors and warm leads for the destination.
El San Juan Hotel, Curio Collection by Hilton — San Juan, Puerto Rico
Lesley visited El San Juan Hotel for rejuvenation and relaxation. She and her fellow travelers placed the hotel at the center of their rich, authentic stories shared. Together, they introduced the hotel worldwide, helping earn over 600 warm leads in just 15 weeks—each who are being delivered authentic, personal conversations and nurtured for a future visit to this picturesque property.
The Crane – St. Philip, Barbados
The Crane is no stranger to success. They proved to be the perfect fit for George and his family, and memories like those shared have a lasting impact for their resort.
In only 15 weeks, travelers reached an audience of over 200 thousand, proven to be the warmest, most receptive audience for their resort by converting leads at over 3x the industry benchmark.
Thatch Caye Island Resort – Dangriga, Belize
A peaceful moment captured during Steven’s stay at Thatch Caye Island Resort speaks volumes to the natural beauty that surrounds the property. He brought over 100 visitors back to the hotel’s site all on his own一tapping into new audiences previously out of reach. And he’s joining fellow travelers each and every day to reach new audiences for Thatch Caye.
Ladera Resort – Soufriere, Saint Lucia
Hana was awestruck by the beauty at Ladera Resort. Her favorite travel memory was shared to over 400 friends & relatives一fellow travelers with similar interests and buying habits, and the perfect demographic for their resort.
Sugar Beach, A Viceroy Resort – La Baie de Silence, Saint Lucia
Sugar Beach’s staff made an incredible impression for Grant and his wife, going above and beyond for their stay.
So much so, it was an experience Grant was excited to share on to friends & family, and helped track impact for their hotel on top of it. Sugar Beach was introduced to thousands of his friends, with over 200 site visitors coming back to learn about the St. Lucia property, and 131 warm leads to friends just one degree away from Grant and showed interest in a future stay.
Copal Tree Lodge – Punta Gorda, Belize
Cale joined other travelers-turned-storytellers when he shared his wonderfully exceeded expectations of Copal Tree Lodge. In just 3 months, over 36 thousand friends & relatives were personally introduced by someone they know and trust, resulting in hundreds of warm leads for this unique Belize property.
Santa Barbara Beach and Golf Resort Curaçao – Newport, Curaçao
Suzanne captured a timeless memory to share for years to come with Santa Barbara Resort Curacao at the center of her experience. This compelling story matters the most to her friends & family and they drove impact for the property一over 1,500 site visits and 164 warm leads to Santa Barbara Resort Curacao一in the most authentic way possible.
Bay Gardens Resorts – Gros-Islet, Saint Lucia
Bay Gardens attentive hospitality inspired Kennedy to join other traveler-turned-storytellers in sharing their experiences at the resort. Together, they’re warmly introducing these exceptional properties to new audiences, in the most trusted way possible—all while getting more for every dollar they invest into marketing.
Couples Resorts Jamaica – Ocho Rios and Negril, Jamaica
Susan has been making memories at Couples Resorts in Jamaica for over 10 years. She introduced her friends and family to their beachfront properties, leading to 32 warm introductions to like-minded travelers who showed interest in a romantic getaway of their own.
Casa de Campo Resort and Villas – La Romana, Dominican Republic
For Gordon and his family, time spent at Casa de Campo was one for the books. Along with other storytellers, they reached over 100 thousand new demographic一all just one degree away.
These are just a few of the storytellers helping net new audiences of travelers through Flip.to, each and every day.
Just can’t get enough? See more stories here, and if you’re heading to Jamaica—get in touch with us here!
From kicking off the year with team week here at Flip.to HQ, to hosting our very first Hacktoberfest, 2018 had more than a few high points worth looking back on—from people to product. So we’re celebrating! We assembled a few favorite thought-starters from right here on the Flip.to blog as we gear up for the new year.
Reaching & inspiring quality audiences has always been a cornerstone of any effective travel marketing strategy. But now, more than ever, there are more factors to consider—from demographic, to conversion, to even the realness of the audience (all thanks to bots and “follower factories”).
We explore this and more—including our take on sparking authentic conversation—in under 5 minutes.
Conversations on marketing and data are no longer confined within the walls of brands alone. As headlines around the world show, now more than ever the general public wants to know that brands are trustworthy, especially when it comes to how their personal information is being used.
Heading into 2019, we tapped a few of the folks we call friends on how vacation rentals and property managers should be thinking about growth into 2019.
What were your favorite stories from 2018? Drop us a note to let us know. In the meantime, enjoy the final hours as this year comes to a close. And join us as we continue to shape travel marketing in 2019!
As travel marketers ourselves, we’re in good company. So what better way to show some love to our the place we call home than to share some of our customer’s brightest and best stories from the Sunshine State!
Costa d’Este Beach Resort & Spa — Vero Beach, FL
With advocacy, Costa d’Este is winning over new audiences who are the perfect match for their resort. Dennis captured the expression of pure bliss with her dog while she and her family were on vacation. Her story was shared 250 times, introducing friends and family to Costa d’Este.
Kim was a fellow guest at Costa d’Este Beach Resort & Spa. Not only did the property provide an incredible homebase for her stay, but she had memories to last a lifetime. Together with her fellow travelers, Costa d’Este reached 160,257 travelers in 92 days alone.
Playa Largo Resort & Spa — Key Largo, FL
Yvonne visited Playa Largo Resort for relaxation and left with a lasting impression that she shared on to her friends and family. Her picturesque story captured the attention of 166 like-minded travelers who showed interest in a getaway of their own.
Playa Largo Resort was at the center of this memory for Ginger and her family. Not only was her story shared 178 times, but the impact of she and fellow travelers just like her led to over 2,789 warm introductions to Playa Largo.
Resort Collection — Panama City Beach, FL
Phil’s breathtaking experience of his adventures with Resort Collection at the center is compelling for any traveler—but it’s the most compelling to his friends & family. Thanks to Phil and other traveler-turned-storytellers, a new audience of over 4,000 future travelers are being reached each and every day.
Sandestin Golf and Beach Resort — Sandestin, FL
For Caleb and his family, time spent at Sandestin Golf and Beach Resort are full of moments to rekindle. This one in particular helped drive impact for Sandestin—to the tune of over 1,000 site visitors and 95 warm leads to folks just one degree away from Caleb—and the perfect fit for this beachside resort.
Hammock Beach Resort — Palm Coast, FL
Nicole’s story reminds us that there’s beauty waiting to be discovered around every corner. For Hammock Beach, memories shared by guests like Nicole have a lasting impact for their resort. She joined her fellow storytellers for the resort to help reach 177,127 friends and family in the most authentic way possible.
South Seas Island Resort — Captiva, FL
At South Seas, Lorne returned to nature, surrounded with peace and quiet, sharing the resort with more than just other travelers!. She joined 90 fellow storytellers to share her “South Seas Sun & Fun”, one of many compelling stories that captured the authentic experiences at South Seas.
Trump International Resort Miami — Sunny Isles Beach, FL
Melissa basked in honeymoon bliss at Trump International Resort Miami. She went on to share her incredible story with her friends and family, other like-minded travelers, helping their resort earn 111 warm introductions一all just one degree away.
These are just a few of the many unforgettable Florida experiences being shared to new audiences of travelers each and every day. If you’d like to see more, let’s talk!
A few weeks ago we hit the VRMA circuit at the 2018 International Conference in ‘Viva Las Vegas.’ Not only was it a great time to catch up with old friends (and make new ones) it was also an insightful few days of meaningful conversation that got us thinking about where the VR industry has been, and where it’s going—from marketing to tech and beyond.
As we pondered these questions, we weren’t alone. In fact, we tapped a few of those folks we call friends on just what takeaways came out of the conference, but at an even higher level, how vacation rentals and property managers should be thinking about growth into 2019.
Here’s what they had to say:
VRMA International is a great space for vendors & property managers to exchange ideas. Going into this conference, what were you hoping to gain from these conversations? Any fun learnings that you were surprised by?
This year’s VRMA International had the largest quantity of attendees in the organization’s history, as well as the widest variety of vendors and speakers.
Many of the panel discussions spoke to the complex nature of vacation rental connectivity. I found the most interesting conversations revolved around this issue, both at a global level for the future of the industry as well as for our own pursuits at Condo-World.
Despite unprecedented attention and investment funding being directed at vacation rentals, I’m concerned that there still seems to be a large disparity between the understanding of how our product differs from hotels, as well as how much our product differs from market to market.
Commoditization is clearly a priority of the major OTAs, which may be attainable…but if it comes at the expense of changing the core value proposition of a vacation rental to make it more like a hotel so it’s easier to sell, we need to be worried about the long term effects this will have on our industry.
One of the speakers used the phrase “constructively unhappy” in their presentation. Better, more flexible solutions can be developed as long as they’re growing alongside the needs of those who will use it. The more open communication that can be had between vendors and property managers at events like VRMA International are certainly a step in the right direction.
We’re big on seeing where the trajectory of travel is headed. At a high level, what are the needs and expectations you see for vacation rental marketing in 2019? What are the small changes that marketers need to be making today to adjust?
Getting website traffic has dramatically changed over the last year. Not only are individual companies having to battle with the likes of HomeAway and Vacasa for search rankings, but they’re also having to fork out cash to invest more into Pay Per Click as well.
For the past couple years, Google has really focused on User Experience and actually made User Experience a ranking factor. Think about this:
Making your site secure with HTTPS… ranking factor.
Making your site mobile friendly… ranking factor.
Page load speed… ranking factor.
Even the RankBrain algorithm that tracks if a user visits your site and bounces to find another is a key component. All of these metrics directly and indirectly affect how the user acts on your website. Google’s ultimate goal, and always has been, is to serve the user with the “best possible user experience” on the websites it serves to users.
The new trend, however, has switched to the E-A-T principle: Expertise, Authoritativeness, and Trust.
A recent algorithm update demoted websites that didn’t seem trustworthy, despite the fact they had loads of information and content on their respective topics. While Google hasn’t come out and specifically said that E-A-T is a ranking factor, they are putting more stock into how trustworthy a website is based on the authors behind a website.
Takeaways?
Have a good reputation on the internet with good reviews from various sources.
Use trust signals on your website, ESPECIALLY your “About Us” page. (Team photos, smiling faces, guest reviews, community involvement, etc etc. are all great examples to instill trust into a user.)
Amy Hinote put out her recap of VRMA last month. One comment she made: “The accelerating pace of change in the vacation rental industry was apparent to all.” And she also notes something else that stood out to her: “the addition of representation from venture capital groups, private equity firms, global travel industry consultants, OTAs, urban short-term rental providers, and even Google.”
That’s a lot of new big players getting involved. For property managers, what does this mean and how should they be thinking about their approach? For travel tech?
The short term rental space is growing and maturing at a rapid pace. As VRM Intel points out, this was very evident at the VRMA International trade show with the presence of large household names and deep investment pockets.
This is great news for the entire industry. As the saying goes, “a rising tide lifts all boats.”
However, change does bring challenges and difficult decisions. Property (perhaps we should start saying “Asset” instead) Managers need to be willing to embrace change and be very selective with their time and resources.
The focus needs to be on streamlining processes and improving the guest experience.
From a technology perspective, this means a focus on tech that reduces friction points in operations and guest experience.
This rapid growth also brings increased scrutiny. As we continue to compete with hotels, we need to be prepared to meet the same hotel standards. Regulations, guests, and homeowners are all demanding improved standards.
As an industry we need to improve our standards proactively rather than waiting to react to negative market forces.
The quickest improvement is the need to embrace safety standards, starting with controlling who has access to the homes through enterprise smart home control.
This small step improves safety, streamlines operations, and provides a great guest experience. At this point in the industry growth, it’s hard to find more “bang for your buck.”
What did you feel were the big solves lodging providers were looking for at VRMA? Do these point to bigger shifts in how vacation rentals are thinking about marketing?
More and more VRMs are looking for ways to decrease their dependency on more expensive channels so that they can reduce their cost of sale. While there is no “one perfect solution,” there was a strong contingency of experienced vendors at the recent VRMA conference who provide cohesive tools and strategies for growing the direct booking channel.
Hotels determined in August 2011 that the most profitable distribution channel is the direct channel and savvy hotels are starting to use metrics like “net RevPAR” as a way to analyze their business. The vacation rental equivalent of this is net RevPAU which translates to “Net Revenue per Available Unit.” This is calculated by dividing the sum of all gross rental revenue less the acquisition costs by the number of homes or units in a rental program. This could also be analyzed post owner split as a net-net RevPAU.
When the cost of sale by booking channel is analyzed at as part of an evaluation of a company’s effectiveness to drive revenue to the bottom line, even with the strategy whereby VRMs are passing OTA fees onto guests or shared with homeowners, the direct channel is still the most profitable channel in the Vacation Rental industry. The reason for this is the customized and relevant experience that the VRM can deliver to a direct guest as part of the guest journey from looking to booking and beyond.
Conversion is also the highest for this channel and there is a high likelihood that over 50% of guests who book directly on your site have reached out to your reservations team directly as well. Furthermore, direct channel guests have a high likelihood at becoming guests for life and the acquisition cost for repeat guests is far lower than new guests, so guest experience is paramount for a successful VRM.
The scope of these insights are reflective of just how diverse this conference was—there was something valuable for everyone to take away, from listening into the panels, down to personal conversations to be had.
December 11, 2018 — Vail, CO — Leading property management software, Resort Data Processing (RDP), and Flip.to, the advocacy marketing platform, are proud to announce a new partnership to help hotels, resorts, vacation rentals and travel brands worldwide grow booking potential and win more travelers.
RDP and Flip.to bring unique solutions to travel
Flip.to is reimagining hotel marketing with a powerful platform that lets travelers share the high points of their experiences with the travel brand at the center of the story. This taps into the warmest, most receptive audience yet, while tracking back all the impact, driving revenue and creating a lifelong return traveler base.
Paired with RDP’s latest update in property management software, RDPWinV5, the ability to earn impact and grow revenue for your property with these new tools is easier than ever, enhancing technology and marketing stacks with solutions built for the 21st century hospitality industry.
This seamless partnership will amplify the impact of your PMS solutions. With RDP, data is readily actioned to build impact for your property—from easy-to-run, premade reports to SQL access for super-users.
In fact, RDP allows segmentation for your campaigns by many metrics such as prior dates of stay, guest type, region, source of business, nightly revenue, and many more.
This pairs easily with the advocacy platform, building richer profiles that help build stronger relationships with guests and travelers. And together with the Flip.to platform, is proven to increase bookings, as well as return guests reservations.
Get in touch
With RDP, travel marketers get back to spending time putting heads in beds, we will handle the rest. Get in touch at http://www.resortdata.com for a walk through.
Spark interest in your property with Flip.to, today. To learn more about the impact of advocacy for your resort, hotel, vacation rental or destination, take a tour.
Hands down, ourcustomersrock. We see this time and time again with their outstanding engagement and conversion rates. When they win, we cheer.
Out of more than 1,100 entries submitted to the 2018 HSMAI Adrian Awards, two of our very own won awards for Digital Marketing! Experience Cocoa Beach and Visit Myrtle Beach cut through the noise.
Experience Cocoa Beach: One year strong with silver
Westgate Resort tapped into Flip.to to help boost the marketing efforts for Experience Cocoa Beach. In just one year, Experience Cocoa Beach reached over 1.4 million travelers with the help of their guests, leading to over 11 thousand authentic warm leads.
Christina Leake, Social Media Director for Westgate Resorts had this to say about the platform:
“As organic reach for businesses on social becomes more and more limited, the Flip.to platform provides a powerful solve for the challenges facing brands.
Their authentic approach to enlisting real people to tell their real stories is incredibly potent. It’s not just one of the most innovative ways to use social—moving forward, it will be the only way to truly reach these audiences in an organic way.”
What else about their performance stood out? Earning 2.4x higher lead conversion compared to industry paid search benchmark.
Visit Myrtle Beach wins bronze
In one year for Visit Myrtle Beach and their properties, over 30 million friends and family were reached worldwide—each with a personal introduction to the hotels.
Scott Schult, Executive Vice President, Visit Myrtle Beach had this to say:
“It’s nearly impossible to effectively compete with AirBNB and the OTAs at the point of purchase. They invest billions a year in marketing, advertising and technology to win guests.
Our goal as destination marketers is to compete well before that and reach travelers at the point of inspiration.
That’s exactly what we’re doing in Myrtle Beach with Flip.to. We’re building partnerships to benefit both our hotels and destination, and together, we’re well on our way to growing and inspiring the largest new audience of Myrtle Beach travelers, ever.”
Even more—their Destination Advocacy Cooperative is the first of its kind, bringing big wins to the region, partners and travelers.
Congrats to these two outstanding travel brands for being marketing rockstars! If you’re ready to switch on advocacy, let’s chat. We’ll share how advocacy is changing the game for the hospitality and tourism industries worldwide.
Here at Flip.to, we’re pioneering marketing that’s good for travelers and great for business, too. So when we see our customers using advocacy to change the travel marketing game? Well, we think they’re worth celebrating.
What’s been the impact of using real people as an extension of your marketing team?
The value of having past guests introduce potential future travelers to The Stanley Hotel is unprecedented.
Traveling is meant to be a social experience that brings people together. Having previous guests share their experiences helps show the history of The Stanley and experiences to be had on-property, as well as providing future guests an introduction to make them want to create their own experience here at the Stanley.
Plus, we always have confidence that Flip.to is putting our property in front of a warm and quality audience because we are connecting with new potential guests by way of our past guests sharing their stories.
Since we have a positive relationship with our past guests, their family and friends are more likely to show interest in our property because of learning about us through travelers with similar interests and established experiences at the Stanley.
How has using Flip.to helped you top your goals? Were you surprised by any changes you made?
For one, Flip.to has changed my approach to social as a Revenue Manager. The platform has proven that these channels can be used to drive bookings thanks to the organic reach of our travelers sharing to their own audiences. We have been able to drive revenue and loyalty.
With Flip.to, we’ve exponentially grown our reach by inviting guests to become storytellers for The Stanley Hotel and actively engaging with them well beyond their stay. Through these efforts, we’ve generated over 4,000 new “friends”—warm leads interested in a future stay at The Stanley.
At the end of the day, tracking down to dollars is a must. As a Revenue Manager, what’s your take?
Flip.to has helped the Stanley generate new leads and bookings in numerous ways, but one of the most powerful is how the Flip.to platform allows you to interact with your guests in real time while having them become storytellers for your brand.
We have been able to drive massive ROI from the platform via increased booked room nights and ancillary outlet visits.
Ready to hear how the advocacy platform can put the power of word-of-mouth marketing to work for your brand with incredible impact? Let’s talk. We’ll share how you can reach, inspire and convert new audiences at a scale like never before.
We love helping our customers get the incredible impact from advocacy each and every day. After all, we pioneered advocacy and are reimagining marketing that’s a win for travelers, great for business and plain ol’ good hospitality.
And if you’ve wondered what you can do to maximize your advocacy efforts through our platform, then read on, because today, we’re bringing you a special edition of Advocacy Academy, spotlighting customers crushing it on the platform (and beyond).
Meet Adventures On The Gorge. This destination in West Virginia is a premier location for whitewater rafting, rock climbing and a lot of fun (like their upcoming Bridge Day event—meet you there?).
Family travelers and adventurers alike come to explore the outfitters of the New River Gorge. One such adventurer? Laura W. and her family. Laura shared about her son’s Scout trip:
Jay Young, the Gorge’s Social Media Manager, (spotting a great opportunity to nurture his guest) saw the post and jumped into action. He not only gave her story a shoutout, but he also invited her to become a storyteller for their brand!
And storyteller did she become! Together with her friends, Laura’s experience has been shared 20 times in just a few weeks, inspiring 46 friends and family so far to show interest in a future stay. (Opted-in, warm leads for all the marketing types out there…)
This all because Jay went the extra mile to engage Laura, inviting her to share her unique perspective.
But that’s not where this story stops.
When Jay saw the highlight of Laura’s stay, he instantly was reminded of his own son, so he knew that this story would connect with other travelers. He shared it on to his own audiences:
Right away—you guessed it!—Laura W. showed her excitement. Jay was of course sure to respond back right away, building a stronger relationship with his guest, a true testament to Jay’s sense of hospitality.
The key from this Advocacy Academy? Engaging authentically with your guests is a win-win for everyone. And while there’s no one-size-fits-all approach to advocacy, there are some great ways to expand your use of the platform.
Look out for more examples of travel brands who are sparking some amazing conversations with their guests, and we’ll leave you with a few tips below:
Reach out and respond to guests that engage with your brand and spark a conversation with them.
Invitations are a powerful way to earn more storytellers and watch your advocacy impact skyrocket.
Share outstanding guest stories to your own audiences right from the Flip.to platform.
Lean on your Account Manager for questions and ideas about getting the most out of the platform—we’re here to help!
We’ve made our rounds on everything from revenue management to marketing and beyond. After picking up a few things along the way, we’re happy to share them with you.
December 11, 2018 — Vail, CO — Leading property management software, 
